After about 50 uses (and a cleaner house with less work - always a good deal) my Roomba died. After the last run the battery would not charge. After trying all the obvious alternatives (re-seating the battery, connecting the charger directly, and giving the unit a moderate shake) the problem stayed, so called the iRobot support line. The wait was over-long (victim of their own success?), but when finally connected the lady listened to the symptoms, and offered to ship out a new battery and charger. Not keen about the failure or the long wait on hold … but am encouraged by the response.

Only problem is the 7-10 days until the replacements arrive. I can already see the gold dog fur (seemingly everywhere) on the dark blue carpet. Might have to actually use the vacuum for a few days…